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Dial-up > Modem Help
Reducing the Modem Connection Speed

To connect at the maximum possible speed you need perfect conditions for your telephone company's wiring, the wiring in your residence, and your modem itself. If any of those connections are not optimal, then you may experience disconnections from the Internet. If this is the case, you have two options:

  1. Try a different modem.
  2. Lower the connection speed.
This article will show you how to lower your connection speed. If you are experiencing disconnections, it is also recommended that you read our FAQ regarding disconnections and the troubleshooting steps involved before attempted this.

Reducing the Port Speed
Generally your port speed is set to the maximum possible amount. Simply lowering the port speed can give you greater stability. These instructions will show you how to do this.

  1. Open My Computer
  2. Open Control Panel
  3. Double click on Phone and Modem Options
  4. Click on the Modems tab, and select your modem. Then click on Properties
  5. Under Maximum Port Speed, set it to a lower speed.
  6. Click on Ok > Ok
  7. Connect to the Internet to see if resolves the issue. If not, repeat the steps to lower the speed more until you achieve a reliable connection.

Advanced Modem Codes
Sometimes lowering the port speed is not the solution to the problem. The next step to slow down the connection speed will be to pass specific instructions to your modem chipset through the use of modem codes. The codes are different from chipset to chipset, but we will show you the most common ones.

We offer tested Lucent chipset modems for test or replacement. To set the max connect speed on a Lucent modem do the following:

  1. Open My Computer
  2. Open Control Panel
  3. Double click on Phone and Modem Options
  4. Click on the Modems tab, and select your modem. Then click on Properties
  5. Click the Advanced tab.
  6. In the Extra Settings field, enter s10=60s38=3
  7. Click Ok > Ok
s10=60s38=3 is for max 35k
s10=60s38=6 is for max 40k
s10=60s38=8 is for max 44k
Try each setting to see if you disconnections decrease.

For a Conextant HFC, Soft56 or Rockwell chipsets use the following command to set the max connect speed:

  • +ms=,,,,,35000;s10=60
+ms=,,,,,35000;s10=60 is for 35kpbs
+ms=,,,,,40000;s10=60 is for 40kpbs
+ms=,,,,,44000;s10=60 is for 44kpbs

On some other modems the same commands with just 3 commas works. The command should show the correct format for your modem if you are familiar with hyperterminal:

  • AT +ms=?

Other modem chipsets may have other commands.

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