USFamily.Net

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E-mail > Setup
Unable to send mail

Due to spamming attempts, as of 6/17/11 we have shut down access to non-standard outbound mail servers, and have changed e-mail passwords on some customer accounts. If you are able to recieve mail, but cannot send mail, please read the following information in its entirety before calling technical support.

Our standard outbound mail server is mail.usfamily.net, however some e-mail software may be erroneously configured to use a non-standard server. These servers have been shut down, so you may need to change the outbound mail server in your e-mail software and have your e-mail password reset. The most commonly affected e-mail software is Microsoft Outlook and Mozilla Thunderbird since they configure smtp.usfamily.net as the outbound server by default. If you use e-mail software not listed below, please contact technical support immediately.

After completing the steps below, please call technical support to have your e-mail password reset. Even after changing the configuration of your e-mail software, you will not be able to send mail until your password is reset.


Outlook 2003 instructions

  1. Open Outlook
  2. Click on E-mail Accounts under the Tools menu
  3. Select View or Change existing E-mail accounts, then click Next
  4. Select your USFamily.Net e-mail account, then click Change
  5. Under Server Information, change Outgoing mail server (SMTP) to mail.usfamily.net. Do not change any other settings.
  6. Click Next, then Finish on the following page
  7. Call technical support at 763-521-0401 to have your password reset. You will not be able to send mail until your password has been reset.

Outlook 2007 instructions

  1. Open Outlook
  2. Click on Account Settings under the Tools menu
  3. Select your USFamily.Net e-mail account, then click Change
  4. Under Server Information, change Outgoing mail server (SMTP) to mail.usfamily.net. Do not change any other settings.
  5. Click Next, then Finish on the following page
  6. Call technical support at 763-521-0401 to have your password reset. You will not be able to send mail until your password has been reset.

Outlook 2010 instructions

  1. Open Outlook
  2. Click on Info under the File menu
  3. Click on Account Settings
  4. Select your USFamily.Net e-mail account, then click Change
  5. Under Server Information, change Outgoing mail server (SMTP) to mail.usfamily.net. Do not change any other settings.
  6. Click Next, then Finish on the following page
  7. Call technical support at 763-521-0401 to have your password reset. You will not be able to send mail until your password has been reset.

Thunderbird instructions

  1. Open Thunderbird
  2. Click on Account Settings under the Tools menu
  3. Scroll to the bottom of the menu on the left amd select Outgoing Server (SMTP)
  4. On the right hand side, choose the USFamily.Net account and click Edit
  5. Change Server Name to mail.usfamily.net and click Ok. Do not chage any other settings.
  6. Call technical support at 763-521-0401 to have your password reset. You will not be able to send mail until your password has been reset.

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