Things you need:
- Windows CD or computer restore CD
- Our USFamily.Net CD
- Make sure NOT to put them in until prompted for them!
Step 1 - Delete all former internet connections
- Go to My Computer
- Go in to Dial Up Networking
- Delete everything except Make New Connection
Step 2 - Delete connection manager and USFamily.Net
- Go to My Computer
- Go to Control Panel
- Go in to Add/Remove Programs
- Remove Connection Manager
- Remove USFamily.Net
Step 3 - Delete networking
- Go to My Computer
- Go to Control Panel
- Go in to Networking
- Remove everything (Note - If you use another ISP, you will have to reinstall it later)
- After removing everything click OK (It will say "Updating"
and then it will ask to restart)
- Click OK to restart
Step 4 - Reinstall USFamily.Net
- Insert the USFamily.Net CD.
- Go to My Computer
- Go to Floppy drive A
- Go to Setup (not ie5setup)
- Press enter for each question.
Step 5 - Load Networking
- Go to USFamily.Net "rocket" on your desktop and click connect.
- Windows will detect missing components and load networking.
- You may be prompted to put in your windows CD.
- You will be asked to reboot once networking is loaded.
Step 6 - Verify networking installed ok
- Go to My Computer
- Go to Control Panel
- Go to Networking
- Check to make sure that there is only one TCP/IP, and one Dial-Up Adapter.
- If there are more then one of anything just remove the extras and
reboot.
- Try connecting to USFamily.net using the "rocket" on your
desktop
Step 6 - Try to connect
- Go to USFamily.Net "rocket" on your
desktop and click connect.
Reinstalling A Modem
If you did not receive the modem from us you need to get support from whoever the modem was purchased from.
Here are the typical instructions for replacing a modem. If your modem drivers are not a standard part of windows you will need the driver disk from the modem manufacturer! If you don't have it we suggest you just request a replacement modem from us.
First delete all modems
- Double click My Computer
- Double click Control Panel
- Double click System
- Click the Device Manager tab
- Click the + in front of modems
- Highlight each modem and click remove.
- Windows will automatically find and reinstall your modem as long as it is a plug and play device. If not, follow your modem install manual.
Dialup Networking Error codes
http://808news.com/56k/dunserror.htm
Modem Troubleshooting Site
http://808news.com/56k/tshoot.htm
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