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Dial-up > Connection Problems
Registration Cookie Restore USFamily.Net stores a "cookie" on your computer(s) to better expedite the communication process between you and USFamily.Net. This cookie can be deleted from your system in a variety of ways, including clearing temporary internet files or your anti-spyware / anti-virus software not differentiating between our cookie and more malicious spyware. If you get a screen stating that you are missing your registration cookie, enter your username and password to reset the cookie. Your username and password were assigned when you first started your USFamily.Net account, not your email address and email password. If you cannot remember your username and password, please contact us. If you are not getting a screen that gives you this option to restore your cookie please Click Here If you have further questions on what a cookie is, or how a cookie works, go to www.howstuffworks.com and run a search on "How cookies work". If you have further questions, please contact our Support Center.
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